Medical Office Manager
Overview
A Christ-centered healthcare home for underserved individuals with consistent, high quality treatment in an atmosphere of genuine respect. We express our love for Jesus Christ and our compassion for those in need through our deep concern for their physical, emotional and spiritual well being.
Mission & Passions
Our Mission – With a team of skilled, dedicated providers, we administer comprehensive family healthcare for all ages integrating medical, dental and behavioral services for overall wellness. Our diverse, multilingual team is experienced working with all populations to assure no one is left behind.
Our mission of care welcomes a broad spectrum of people including:
Children’s Health Insurance Program (CHIP) recipients
Medicaid recipients
Medicare recipients
Uninsured
Insured and underinsured
Job Info
Job Title - Medical Office Manager
Job Description -
This position will assist the Chief Medical Officer in planning, directing and coordinating all services within the medical clinic including the delivery of quality care, hiring and on-going supervision of personnel and managing the daily operations within the practice. The ideal candidate will consistently model a mission centered service attitude and support and encourage team members.
This position is committed to providing outstanding customer service to all individuals, whether they are internal team members, members of the management team, the executive committee, the Board of Directors, patients or members of the communities we serve. The selected candidate’s goals, objectives, actions, and decision must be consistent with the Health Center’s mission statement.
Essential Duties and Responsibilities:
Works closely with CMO in overseeing clinical performance
Manages daily operations and coordinates work activities.
Hires, trains and supervises front and back-office personnel to assure excellent patient experience.
Manages clinic and staff schedules.
Gives specific feedback and coaching to employees regarding job performance, expectations of position and sets goals for upcoming year.
Develops and implements workflows, office policies and procedures.
Ensures compliance with all system – wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, Department of Health, HRSA, etc.).
Ensures office space, supplies, equipment and assistance are provided and maintained appropriately for medical staff.
Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives.
JOB Qualifications Education, Skills, & Experience
Skills and Requirements:
Capacity to build rapport, strong team development, motivating high performance and quality production.
Affinity for public relations. Able to work well with team members and volunteers in all departments within the clinic and the public at large.
Excellent written and verbal communication skills.
Able to craft, organize and implement policies and procedures.
Ability to manage projects, solve problems and take initiative.
Ability to intervene in delicate and difficult employee relations with candor, restraint, confidentiality, and wisdom.
Excellent time management skills and able to multi-task.
This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. The ideal candidate will be required to follow any other job-related instructions and to perform other job-related duties requested. The listed requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the team member must possess the abilities or aptitudes to perform each duty proficiently. Furthermore, passing a thorough background check is a requirement for employment with the Health Center.
Education and/or Experience:
High School Diploma
Minimum of five years previous experience as a medical assistant or EMT experience required; supervisory experience preferred.
Bilingual in Spanish and English beneficial but not required.
Physical And Equipment Requirements:
Normal work environment is an office and medical clinical setting, which involves some physical risks requiring basic safety precautions.
This position routinely requires sitting, standing, bending/stooping, operating a computer for extended periods, and lifting or carrying objects up to 25 pounds.
Sighted (vision) abilities required by this job include close vision.
This position requires the ability to hear routine conversations and to have the ability to comprehend both oral and written communications.
Reasonable accommodation can be made to enable qualified candidates to perform the described essential functions of this position.
Standard office equipment including computer, copier, fax and telephones, and cell phones.
Must be able to provide personal transportation to multiple meetings offsite from the clinic.
